Cengage Group
Cengage Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cengage Group has 1.4 star rating based on 252 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Cengage Group to a friend or colleague.
- Rating Distribution
Pros: I need to talk to someone would be a pro, Lots of practice problems - the only good thing, Mosty reliable.
Cons: Textbook price, Service, Lack of quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cengage Group has 1.4 star rating based on 252 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Cengage Group to a friend or colleague.
- Rating Distribution
Pros: I need to talk to someone would be a pro, Lots of practice problems - the only good thing, Mosty reliable.
Cons: Textbook price, Service, Lack of quality.Recent recommendations regarding this business are as follows: "YOHOHO if you can :)", "I do not recommend", "Don’t use", "AVOID CLASSES THAT USE CENGAGE.", "avoid at all costs, if not don't buy a physical textbook".
Most users ask Cengage Group for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Cengage Group Reviews
"Terrible platform - E-version sucks"
Only lazy profs use this terrible tool. Forced to purchase the textbook for the web assign code. Spent $300 on top of tuition just so I could access 5% of my...
Cancun, Quintana Roo
Disgustado
libros ayo yonos es El área dy matemaÁticocomo esta muy maHola, atarne errores y no se entiende muy malos libros
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible platform - E-version sucks
Only lazy profs use this terrible tool. Forced to purchase the textbook for the web assign code.
Spent $300 on top of tuition just so I could access 5% of my course. Access for less than a year only one semester but need the textbook and web access for the full two terms. So will have to spend again for the SAME textbook for *** nothing. Expensive and *** platform barely works, constantly crashing or slowing down.
However, the worst bit is the format in which the e-book is. The whole point is I want a PDF that I could access, I DO NOT WANT TO CLICK AT EACH SUBTOPIC. There is no table of contents and takes a decade to load each item. Just overall sucks.
Avoid if you can. YO-HO-HO if you can
- Terrible customer support
Preferred solution: Apology
User's recommendation: YOHOHO if you can :)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible ebook app
App is intended for us to read offline but it doesn't work regardless. Pages won't upload for over 5 minutes and when they do, the app crashes for a few more minutes. It's awful.
Preferred solution: Fix the app
User's recommendation: I do not recommend
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Verified Reviewer |
Syosset, New York
Technical/Login Issues
I tried to login using my password but it kept saying that it was unable to sign in. I tried to reset my password but the email never came in my inbox.
I tried signing in on my phone and it works and with the same password. I do not know why the computer password is not working. Can you please make sure it can work? I want to sign in.
Please let me know what i can do and call me/text me by my number if necessary. Thank you
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Verified Reviewer |
Mount Prospect, Illinois
Validation of sign in
Hi i will be traveling out of the country tonight. However, I would like to be sure that i will have access to all modules in Amman, Jordan.
Is my account going to flag and not let me access my assignments? If so, please grant the privilege to be able to access assignments.
please give me a call a 708 774 ****. Thanks pleas get back to me asap.
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Verified Reviewer
Letting people know their frustrations are justified
Yeah... Cengage, am I right?
The software design really is atrocious, as it seems like there's a universal critical failure once a week. Every single time I log in, it will give me a hard time over one thing or another.
Sometimes it fails to load textbooks, other times it says that I don't have an account. The only good thing I can say about Cengage is that the customer support has been helpful.
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Verified Reviewer |
Fareham, Hampshire
The worst software ever written
This has to be the worst software ever written
It has NOT been tested properly and is always crashing so the non functional requirements have not been tested at all
This is a very lazy professors way of teaching
Anyone who uses it should be ashamed
User's recommendation: Don’t use
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Verified Reviewer |
Martin, Tennessee
Access to cite and refund
I can not access the cite and I also was charged twice for the access so I was trying to get a refund for one of the orders.
Dallas, Texas
Never reached anyone with cengage
I dont want to use a webserve called pissed anything. I need help logging in and this lack of service is waiting my valuable service.
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Verified Reviewer |
Tampa, Florida
Student
One of my classes is web design and my school uses Mindtap to teach the course. It's the worst, between the technical issues, the lack of clear directions and simple feed back has made me decide to withdraw.
I'm so angry and it was such a waste of time. I'm actually using snap shots to show the academic committee how bad it is and why they should grant me an exemtion to leave the class with out penalty.
I've spent more time trying to figure out if I'm experiencing a technical issue or made an error, than I do actually studying. Stay away from any classes that use mindtap.
Phoenix, Arizona
Keeps logging you out for exams
If your course requires Cengage please choose a different one, it keeps logging me out, saying login invalid. Then for 5 minutes it takes you on a loading screen to go to your next task. Dont even try this on exams cause it will crash on you
Shorterville, Alabama
My books
I need to do my homework for Case Management practice online class. I am a Student at Jacksonville state University. My ID number is 00124****
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Verified Reviewer |
Toronto, Ontario
Respect our time
I am trying to solve my problem for the last 10 days but they are not able to solve my problem even on call they frequently put my call on hold and transfer it between their representative.
even today I tried to talk with them and had a conversation of 68 minutes. they were not able to solve my problem and hung up my call.
Is this the right way to respect customers and help them?
guys, you have to understand that in this fast-forward era no one has that much time. be careful o playing with the customer and respecting their time in a good manner, I want to resolve my problem or else want my money back.
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Verified Reviewer |
Lincoln Park, Michigan
Dropped classes . From the technical support. After being on hold for almost 3 hrs .for asking for help after a storm hit Michigan . And we had to submit assignments due. Lady answer you have a storm
After we had a storm hit michigan . The system shut down .
For almost a week . Even WCC try to contact them . And many students . A rude lady answers by saying you have storm in michigan .
We dont in Kentucky, so its your issues . And at time we gas an assignment and quiz to submit . So I had to dropped my classes . And I am so scarred to take classes online .
I also had face a problem. With solving those math problems. Shock spending hrs . In the Tuttoring lab, with professors help .
After spending 1hr and sometimes more. Unfortunately not getting the right answers . And this is over Washington college . It was very bad experiences .
Also the professors who picked cengage programs . They are very lazy, careless . Which my opinions , they shouldnt be in the education systems . Because make the materials easy for the students.
And make them understand it . By passing of fail . Also, cdngage if the students . Trying to do their job .
From time efforts and monies . And putting their lives and their future in your hand.. And simple, easy for professors to, depends on your systems . But not answering or care about students .
And saying you choose to be online . Then don't teach . And don't hold that certificate and hold it on the walls. You are ruining and destroying a future of the students .
And family and society. Because students and family spending all their monies on their kid's future. The financial aid monies.it's to help students to build a future of families .and society . And with someone careless, you are ruining all that .
This is cruel . No humanity . It's like a robot life . After all, I am so sad.
I got frustrated , depressed. And anxiety .
And I am sure. Many like me .
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Verified Reviewer |
Elmer, New Jersey
No rep to speak to
Every time I try to assess Cengage using my password it is rejected. I reset the password and it is still rejected. I phoned Cengage but after holding for over 10 minutes I hung up.
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Verified Reviewer
Issues with access code
I purchased a bundle of books that means i could have got two book but ai only got access to one book
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Everything you went thru is now my nightmare. I'm force to use a different browser, safari has bad support from Engage. I hate when you step away to eat, goto bathroom, take a break it log you out .